NServiceBus Ltd GDPR Privacy Policy

Last Updated: 31/05/2018

Our full Privacy Policy can be found here.

This privacy policy (“Privacy Policy”) governs how we, NServiceBus Ltd. ( (“NSB” “we”, “our” or “us”), use, collect and store information pertaining to you (“User”, “you”) in the following use cases:

  1. When you use our website https://particular.net/ (“Website”);
  2. When you sign-up for a 14-day trial extension.
  3. When you request a Case study.
  4. When you register for a Webinar.
  5. When you subscribe for blog post updates.
  6. When you sign-in to discussion groups (http://discuss.particular.net and/ or http://adsd.particular.net).
  7. When you use the "Contact us" option or ask for support.
  8. When you submit a "Career Application" request.
  9. When you sign-up to the "Thinkific" online educational platform.
  10. When you request information as part of our on-site training offering.
  11. When you request Proof-of-Concept help.
  12. When you submit a Consulting request.
  13. When you leave a message through Live Chat.
  14. When you exchange business cards with us.
  15. When you attend a marketing event and provide Personal Data.
  16. When you attend our Advanced Distributed System (ADSD) course (live/ online)

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being.

Table of contents:

  1. What information we collect, why we collect it, and how it is used
  2. How we protect and store your personal data
  3. How we share your personal data
  4. Additional information regarding transfers of personal data
  5. Your rights
  6. Use by children
  7. How to contact us

This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below.  If there will be any significant changes made to the use of your Personal Data, in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

14-Day Trial Extension
Data we collectWhy is the data collected and for what purposes?Legal basis Third parties with whom we share your dataPeriod of storageConsequences of not providing the data
  • Name
  • Surname
  • Email
  • Role
  • Phone Number
  • Company name
  • Address
Providing our software (and extending your trial period) Performance of a contract (or in order to take steps at the request of the data subject prior to entering into a contract) Legitimate interests we have a legitimate interest to find out whether you want to continue using the product Salesforce, Google Drive, Xero (cloud accounting software), Breadwinner (interface between salesforce and Bluesnap ( Europe and US) During the contract term Services cannot be provided
Marketing Legitimate interests: we have a legitimate interest in sending, and you have shown legitimate interest in receiving, educational content Until you unsubscribe or we proactively delete the data.
Case Studies
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
Delivering the Case-study, services, and follow-up information Performance of a contract (or in order to take steps at the request of the data subject prior to entering into a contract) Salesforce, Google Drive Until you unsubscribe or we proactively delete the data. The case study cannot be provided
Marketing Legitimate interests: we have a legitimate interest in sending and you have shown legitimate interest in receiving educational content
Webinar
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Role
  • Company name
Providing the Webinar(s) Performance of a contract (or in order to take steps at the request of the data subject prior to entering into a contract) Salesforce, Wistia Until you unsubscribe or we proactively delete the data. The webinar cannot be provided
Marketing Legitimate interests: we have a legitimate interest in sending and you have shown legitimate interest in receiving educational content
Post updates
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Email
Providing post updates Consent Until you unsubscribe or we proactively delete the data. Post updates cannot be provided
Discussion Groups/ Private group for ADSD Alumni
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name (optional)
  • Surname (optional)
  • Username
  • Email
Enabling group discussions and providing support for issues raised during the discussion Performance of a contract Discourse (hosting) Until you unsubscribe or you delete the account. Cannot post to the group discussion
Contact Us & Support
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
On the web form
  • Name
  • Surname
  • Email
  • Company name
During the support process, we may receive sensitive information from the client such as logs, databases or code snippets. As part of our process, we asked our clients to not send us private data. If we receive such data, we reserve the right to erase it.
Providing our Support Services and answering questions Performance of a contract, for example, if you are a customer. Legitimate interest (to respond to your query) Salesforce, Google Drive, Pardot Until you unsubscribe or we proactively delete the data. Contact us and Support services cannot be provided
Marketing Legitimate interests: we have a legitimate interest in sending and you have shown legitimate interest in receiving educational content
Career Application
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Role
  • Phone Number
  • Company name
  • Address
  • CV
Discuss employment opportunities and assess the candidate suitability Preparation for the contract should a candidate be hired

Legitimate interests (we have a legitimate interest in assessing the candidate and you have a legitimate interest in us assessing your cv)
Google Drive, Github Until we proactively delete the data (usually around 2 years). Please note that certain laws may require the retention of the data for a longer/ shorter period Cannot discuss employment opportunities.
Thinkific
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Company name (optional)
Providing courses/ lessons Performance of a contract - for ADSD live course/ recording Thinkific Until you send us a deletion request The course cannot be provided
On-site Training
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Phone Number
  • Company name
Providing onsite training Performance of a contract Salesforce Google Drive, Xero (cloud accounting software) Breadwinner (interface between salesforce and Bluesnap Until you unsubscribe or we proactively delete the data. On-site Training Services cannot be provided
Marketing Legitimate interests: we have a legitimate interest in sending and you have shown legitimate interest in receiving educational content
Proof of Concept
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Phone Number
  • Company name
Providing assistance regarding a proof of concept Performance of a contract (or in order to take steps at the request of the data subject prior to entering into a contract) Legitimate interests - we have a legitimate interest to find out whether you want to continue using the product Until you unsubscribe or we proactively delete the data. Proof of concept related-assistance and services cannot be provided
Marketing Legitimate interests: we have a legitimate interest in sending and you have shown legitimate interest in receiving educational content
Consulting
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Company name
  • Company address
Providing consulting services and advice Performance of a contract (or in order to take steps at the request of the data subject prior to entering into a contract) Salesforce Google Drive, Xero (cloud accounting software) Breadwinner (interface between salesforce and Bluesnap Until you unsubscribe or we proactively delete the data. Consulting and advice cannot be provided
Marketing Legitimate interests: we have a legitimate interest in sending and you have shown legitimate interest in receiving educational content
Livechat
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Email (optional)
  • Data you choose to provide through the chat.
Please make sure you do not provide sensitive of special categories of data (such as health-related data or religious information). We reserve the right to delete such data immediately without liability.
To chat with you and assist you. Depending on the question, we may open a support case in case any follow-up activities are required Legitimate interest (to respond to your query) Salesforce- If you provide your information Until you request or we proactively delete the data. We cannot chat with you.
Business Cards
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Role
  • Phone Number
  • Company name
  • Address [depends on info on the card]
Engaging in business discussions Pre-contractual steps (i.e. in order to take steps at the request of the data subject prior to entering into a contract) Until you unsubscribe or we proactively delete the data. Cannot have business discussions.
Marketing Legitimate interests (if you show interest in our products or services)
Marketing Events
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Company name
Registration purposes.

Marketing purposes.
Performance of a contract (for paid events) Legitimate interest (if you show interest in participating, attending or learning more about our products) Salesforce, Pardot, Eventbee, Service Cloud (Salesforce) Until you withdraw consent or we proactively delete the data. Cannot attend marketing events.
Customers
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Company name
  • Company address
Regular customer interactions, invoicing, and/or provision of services. Performance of a contract Salesforce, Service Cloud, Pardot, Xero (cloud accounting software), Breadwinner (interface between salesforce and Bluesnap) Until we proactively delete the data. Please note that certain laws may require the retention of the data for a longer/ shorter period Cease of business activity.
ADSD Training
Data we collect Why is the data collected and for what purposes? Legal basis Third parties with whom we share your data Period of storage Consequences of not providing the data
  • Name
  • Surname
  • Email
  • Company name
Invoicing, communication about the course, and/or to provide follow-up materials Performance of a contract SalesForce
EventBee
Thinkific
Discourse (Alumni private group)
Until you unsubscribe or we proactively delete the data. Cannot attend the event
Records also allow us to send updated videos to the ones attended
Marketing Legitimate interests: we have a legitimate interest in sending and you have shown legitimate interest in receiving educational content

1. HOW WE PROTECT AND STORE YOUR INFORMATION

  1. Security. We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. Nevertheless, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  2. Retention of your Personal Data. In addition to the retention periods mentioned in Section 1 above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.

2. HOW WE SHARE YOUR PERSONAL INFORMATION

In addition to the recipients described in Section 1, we may share your information as follows:

  • To the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order; If in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual third party purchaser of our business or assets. Merger, Sale or Bankruptcy. In the event that we are acquired by or merged with a third-party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Data in connection with the foregoing events.
  • Where you have provided your consent to us sharing the Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

3. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL INFORMATION

We ensure transfers within the NSB staff will be covered by an appropriate agreement which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to;

Where we transfer your Personal Data outside of NSB, for example to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your Personal Data.
Some of these assurances are well-recognized certification schemes like the EU - US Privacy Shield for the protection of Personal Data transferred from within the EU to the United States (read more here: https://www.privacyshield.gov/welcome); or

Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is disclosed.

4. YOUR RIGHTS

The following rights (which may be subject to certain exemptions or derogations), shall apply to individuals who are protected by the GDPR:

  • You have a right to access information held about you. Your right of access will normally be exercised free of charge; however, we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
  • You have the right to request that we amend any Personal Data we hold that it is inaccurate or misleading.
  • You have the right to request the erasure of the Personal Data that relates to you. Please note that there may be circumstances in which we are required to retain your data, for example for the establishment, exercise or defense of legal claims;
  • The right to object to or to request restriction of the processing. However, there may be circumstances in which we are legally entitled to refuse your request;
  • The right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
  • You have the right to object to profiling;
  • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority
  • The right to withdraw your consent. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular, if the processing is required to meet our legal and regulatory obligations.
  • You also have a right to request details of the basis on which your Personal Data is transferred outside the European Economic Area, but you acknowledge that data transfer agreements may need to be partially redacted for reasons of commercial confidentiality.

You can exercise your rights by contacting us at contact@particular.net. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfill your request.  When processing your request, we may ask you for additional information to confirm your identity for security purposes, before disclosing the Personal Data requested to you. This proof of identity will take the form of a photo of you showing a form of identification (e.g. ID, Passport, etc.). We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive.

In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than the initial request, we will address your request to the maximum extent possible, all in accordance with applicable law.  

5. USE BY CHILDREN

We do not offer our products or services for use by children. If you are under 18, you may not use the Website, or provide any information to the Website without the involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children.

6. CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@particular.net.