Support options

We have you covered

Whatever the issue may be, from wondering how to best use NServiceBus in development to troubleshooting problems in production, we have support options that provide you with the best available expertise, fast.

Free Support

Get started with our extensive documentation or consult with fellow developers from around the world using the communities below.

Documentation
Discussion Group
Stack Overflow

Non-critical issue support for any questions unrelated to production.

Response within 1 business day (Enterprise or Ultimate licenses and Gold or Platinum support plans) or up to 2 business days (Advanced license and trial evaluations).

Request non-critical support

Emergency support strictly for production environment incidents only.

Response in 1 hour (Platinum support) or 5 hours (Gold support or Ultimate license).

Request critical support
 
24x7 Support plans
Particular Software experts are available worldwide to assist you 24x7,
via email or telephone. See our support plans below for more information.
 
Gold
Platinum
Number of incidents
Unlimited
Unlimited
Critical support response time
5 hours
1 hour
Non-critical support response time
1 business day
1 business day
Email support
Phone support
View the support agreement in   PDF.