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Support options

We have you covered

Whatever the issue may be, from wondering how to best use NServiceBus in development to troubleshooting problems in production, we have support options that provide you with the best available expertise, fast.

Free support

Get started with our extensive documentation or join public communities and consult fellow developers around the world.

Non-critical support

For non-critical problems and questions related to either production or development.

Response within 1 business day (Premium or Ultimate licenses and Gold or Platinum support plans) or up to 2 business days (Basic or Professional licenses and trial evaluations).

Request non-critical support

PAID critical support

Strictly for production emergencies only.

Response in 1 hour (Platinum support) or 5 hours (Gold support or Ultimate license).

Request critical support

24x7 support plans

Particular Software experts are available worldwide to assist you 24x7, via email or telephone. See our support plans below for more information.

Gold Platinum
Number of critical incidents Unlimited Unlimited
Critical support response time 5 hours 1 hours
Non-critical support response time 1 business day 1 business day
Included Included
Phone support Included Included

Contact us to discuss your support needs

View the support agreement

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