Support options

We have you covered

From the US to the UK, from Sweden to South Africa, across Europe and Australia - over 30 engineers in Particular have you covered. Whatever the issue may be, from how to best use NServiceBus in development to troubleshooting problems in production, we have support options that provide you with the best available expertise, fast.

Even if you're not using NServiceBus, we still have you covered.

Free support

Get started with our extensive documentation or join public communities and consult fellow developers around the world.

Non-critical support

For non-critical problems and questions related to either production or development.

Response within 1 business day (Premium or Ultimate licenses and Gold or Platinum support plans) or up to 2 business days (Basic or Professional licenses and trial evaluations).

Request non-critical support

PAID critical support

Strictly for production emergencies only.

Response in 1 hour (Platinum support plan) or 5 hours (Gold support plan).

Request critical support

Support plans

Particular Software experts are available worldwide to assist you, via email or web call. See our support plans below for more information.

	Gold	Platinum
Number of critical incidents	Unlimited	Unlimited
Critical support response time	5 hours	1 hour
Non-critical support response time	1 business day	1 business day
Extended support coverage	First year	First 2 years
Procurement support	Advanced	Enterprise
Monthly price (paid annually)	/month	/month

View the support agreement