The day I tried to make cookies and learned something about writing documentation

Have you ever wondered what it might feel like to read product documentation without the benefit of being an expert in the product? It’s a frustrating exercise, but it's usually something I can work around once I figure out the gap between what I know and what the reader knows. It’s never been brought home so completely as it was the other day. I had a hankering for some home-baked cookies and, perhaps stupidly, I figured I’d cook them myself. After all, how hard can it be to follow a bunch of simple instructions to bake some cookies, right?
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